If you’re unsure of your size, you can compare your measurements to our sizing chart.
We recommend ordering your desired outfit right away to avoid missing out. We may repeat styles that are in exceptionally high demand, however only ever in a limited quantity to maintain exclusivity.
To enter a discount or credit note code, copy and paste the code into ‘Add a discount or gift card’ box during checkout and hit 'APPLY'. Provided that your order complies with the terms of the offer, the discount will then be taken off your order total. The conditions of the code will show once the code has been applied.
Only one of our discount codes can be used per transaction.
Unfortunately we cannot enter codes manually after an order has been placed. You’ll have to save it for your next order!
Although you don’t need an account to make a purchase, you will need to create one if you wish to use a promotional code or track your order. Firstly, check that you have previously created a customer account – not just signed up to our newsletter! If you’re seeing the ‘invalid login or password’ message, make sure your email and password are correct. If you still can’t sign in, you can request for a password reminder to be sent – just follow the prompts on the page and enter your account email. If you’re still having trouble, contact our customer care team at info@zahraathelabel.com with screenshots of your issue, and we can sort out your problems ASAP!
As our orders are dispatched quickly, we are unable to cancel or change the details in your order once it has been placed.
Sometimes our emails can wind up in junk or spam folders. Try checking there first and adding us as a contact to avoid this. You can also check that your order has gone through by logging in and viewing the ‘My Account’ section.
Yes! You can choose express shipping during checkout once you place your order. Your order will be dispatched same day if ordered before 1pm PST on a business day. Otherwise, it will be dispatched within 24 hours of being placed, unless placed over a weekend or on a public holiday - if this is the case, it will be dispatched on the next business day.
Estimated time of delivery for standard shipping is 7-10 business days within the U.S. Estimated time of delivery for Express Shipping is 1-5 days within the U.S. and 3-5 business days for International Orders.
Once your order has been dispatched, you will receive a confirmation email containing a link that you can use to track the progress of your delivery. We will also send you email updates along the way, so you know exactly when to expect it. You can also log into your account to check the status of your order.
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