Upon completion of your order, a confirmation email with the details of your order, will be sent to you. Please ensure your checkout process is complete until you reach the page containing your order number. If you did not receive your email confirmation, please check your spam folder. If you did not receive it at all, please email us at firstname.lastname@example.org with your correct email address and one of our customer service representatives will be happy to assist you.
Unfortunately we cannot enter codes manually after an order has been placed. You’ll have to save it for your next order.
As our orders are dispatched quickly, we are unable to cancel or change the details in your order once it has been placed. We apologize for any inconvenience.
For hygiene reasons and for your protection, we do not accept returns or exchanges on products from our Hijab Collection, Swimwear and Outlet. In addition, any and all sale items are also final. Refunds and exchanges are not permitted.
Once your order has been dispatched, you will receive a confirmation email containing a link that you can use to track the progress of your delivery. We will also send you email updates along the way, so you know exactly when to expect it. You can also log into your account to check the status of your order.
All orders are dispatched within 1-2 business days. Please ensure that you check the tracking number of your order and stay up to date via the tracking app or your tracking email confirmation. If after contacting the courier service, you still need assistance locating your order, feel free to contact us at email@example.com and one of our representatives will be happy to assist you.
Standard International Delivery: 7-21 business days
Express International Delivery: 3-5 business days
Standard U.S. Delivery: 7-10 business days
Priority U.S. Delivery: 2-3 business days
Please allow 7-10 business days for us to process your return. Once your refund has been processed a confirmation email will be sent to the email address provided upon checkout. If you have not received an email within 7 business days of us receiving the package please contact our customer service team at firstname.lastname@example.org and one of our agents will be happy to assist you. The refund does process in our systems for 3-5 business days. In turn, the rest of the processing time is up to your bank. Please contact your financial institution for more details on when you will see the funds reflect back into your account.
Please click here for steps on how to easily process your return. Any items from our Hijab Collection, Swimwear and Outlet are Final Sale and your request will be rejected. If there is a defect in your order, please email us at email@example.com and one of our representatives will gladly assist you.
In the rare event that the item you received is not in pristine condition [we're truly sorry!] Please contact our team with a photo of the damage before sending the product back. Our team will gladly assist you with reshipping the item out to you in a timely manner.
Yes! Gift cards are available online. Once purchased an email will be sent to you on how to redeem your gift card.
You are permitted to use one discount code per purchase. If you are purchasing items during our sales, some discount codes are automatically applied at checkout. If you are having difficulties with your coupon code at any given time, please contact us, as the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions.
Yes, you can choose store credit when you place your return request. You will receive an email notification with your store credit code or log into your account to access your store credit portal. You can use your store credit to place a new order for your exchanged item or for a future purchase. If you have trouble with your code at checkout, please contact our customer service team at firstname.lastname@example.org and one of our representatives will gladly assist you.
We will gladly accept a refund within 30 days of the purchase date. All merchandise must be received back in its original form. Clothing must not be worn, altered, damaged, free of any stains, odors, self tanner, hair, pet hairs, or distinct smells including deodorant and perfume. Refunds will be issued in the same form as the original payment type, excluding shipping and handling costs. All tags must be attached when returned and the return ribbon must not be cut, altered, stained or tampered with.
Please note that all Final Sale, Accessories, Swimwear, and all items from our Hijab Collection are Final Sale. If such items are returned a $40.00 fee will be charged and the items will be returned to you.
If you’re unsure of your size, you can compare your measurements to our sizing chart. If you need further assistance, please reach out to us at email@example.com and one of our representatives will gladly assist you.
If you see an item on our social media pages but do not see it on our website, then the item is out of stock. We understand how frustrating this can be so it is likely your favorite items may restock. You can sign up to receive text or email notifications by hitting the "Notify Me When Available" button on the right side of the sold out product page to be notified when we restock. Be sure to sign up for our newsletter in the pop up or on the bottom of each page where you will receive information on restocks, new drops and exclusive promotions.